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TYPE OF CASE
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LEVEL OF REVIEW
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DEPARTMENT
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GENERAL MANAGER/
HEARING OFFICER
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RAC/APPEALS BOARD APPEAL
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CITY COUNCIL
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JUDICIAL
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Capital Improvement
Luxury Exemption
Rehabilitation Work
Seismic Rehabilitation Work
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Decision to approve, modify, or disapprove the landlord's application
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Decision to uphold, modify, or reverse the Department's determination
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No appeal
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No appeal
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Any party may file a writ of mandamus in Superior Court
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Income-Based Relocation Payment
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No decision
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Decision regarding tenant’s claim of eligibility for relocation payment based on income
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Just and Reasonable
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Preparation of a staff analysis of the landlord's application
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Decision to approve, modify, or disapprove the rent increase application
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Decision to affirm, modify, or reverse the hearing officer's decision
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Relocation Assistance Escrow Accounts
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Decision to order the funds in dispute to be paid or to remain in escrow
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Decision to order the funds in dispute to be paid or to remain in escrow
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No appeal
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Any Rent Stabilization Ordinance (RSO) case
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No decision
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Decision to deny the application per RSO 151.14D
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Decision to uphold, modify, or reverse the hearing officer's decision
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Tenant Habitability Program
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Decision to accept landlord’s Tenant Habitability Plan or not
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Decision to affirm, modify, or reverse the Department’s acceptance
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No appeal
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Primary Renovation Cost Recovery
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Decision to approve or disapprove in whole or in part, rent adjustments requested
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Decision to uphold, modify, or reverse the Department’s determination
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Habitability Enforcement Program (HEP)
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Department determination that the tenant’s complaint is or is not frivolous
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Determination on whether the complaint is frivolous
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As Appeals Board, determination to affirm, modify, or reverse the determination of the General Manager and determination on whether to remove the case from the HEP Escrow Account
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Department reviews complaint and may conduct site visit
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Determination on placement of unit into REAP and corresponding rent reduction
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Utility Maintenance Program (UMP)
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Determination to issue Notice of Eligibility to place building into REAP. Determination appealable to the Appeals Board
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Determination to place building into REAP. Determination appealable to the Appeals Board
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As Appeals Board, determination to affirm, modify, or reverse the NOA determination of the General Manager or Department
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Code Enforcement referrals
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Department determines if case should be referred for General Manager’s Hearing based on noncompliance with an Order to Comply
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Determination on referral to City Attorney’s Office for prosecution and other orders as appropriate
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As Appeals Board, determination to affirm, modify, or reverse the determination of the General Manager
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Rent Escrow Account Program (REAP) and rent reduction determination
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Decision to accept the unit/property into REAP with corresponding rent reduction
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Decision to affirm, modify, or reverse the Department’s decision
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As Appeals Board, determination to affirm, modify, or reverse the General Manager’s determination
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Decision to remove a unit/property from REAP and return escrow account funds
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Release of escrow account funds
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Department reviews application for release of escrow account funds for eligibility
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Determination on application for release of escrow account funds
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As Appeals Board, determination to affirm, modify, or reverse the determination of the General Manager
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No appeal
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Tenant Relocation Assistance Program
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Department issues Notice to Vacate and determines eligibility for payment of relocation benefits
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Determination on order to pay relocation assistance upon appeal of the landlord
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As Appeals Board, determination to affirm, modify, or reverse the determination of the General Manager
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Determination on accounting report upon appeal of the landlord
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Urgent Repair Program (URP)
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No decision
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Decision to place property into REAP to recover costs if the City makes necessary repairs
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No appeal
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